Start with the order page: it shows payment status, queue position and the delivery code. If the state looks wrong, email support from the checkout address with your order number — never share passwords, one-time codes or recovery codes.
Each state tells you what happens next.
Contact support only after checking the order page and your spam folder.
In-stock orders are issued automatically, usually within minutes. Out-of-stock orders join a restock queue; the order page shows your position and delivery continues in payment order.
The order number shown at checkout plus the email address you used for the purchase. Both must match before the order page reveals status or delivery contents.
Undelivered orders, or orders that still fail after following the instructions, are handled under the refund rules on the order page. Delivered codes cannot be refunded on request.